HELP

FAQ

Official Layer Store and Layer Store Korea FAQ for asset purchases, downloads, licenses, refunds, and engine compatibility.

How to purchase LAYERLAB assets? What should I do if my payment fails? What payment methods can I use on the Korean store (ko.layerlab.io)? I lost access to my old account where I purchased an asset. Can I repurchase at the original price? Does Layer Store offer any discount coupons? I subscribed but didn't receive the welcome coupon email. What should I do? Can I pay by bank transfer? How do I download an asset? How do I import an asset in Unity? How do I use LAYERLAB assets in Unreal Engine? How do I implement 9-slice scaling in Unreal Engine? Can I use the purchased assets for commercial purposes? What do 'Single Entity' and 'Multi Entity' mean on Unity Asset Store? Can I use the asset with other engines (Unreal, Godot, etc.)? Can I use assets to produce commercial physical products? Do I need to credit LAYERLAB when using the assets? Can I create custom parts for Character Maker and sell them in my game? How do I request a refund for an asset? I purchased the wrong asset by mistake. Can I get a refund? Are functional codes included in the GUI assets? What resolution are GUI assets designed for? Can I use them with different resolutions? Can I change the colors of the GUI elements (frames, sliders, etc.)? What are the differences between the 3D Character Asset Pack versions (Classic, Pro, Hero Core)? I own Casual Character 1 or 2. Can I upgrade to the new Casual Character pack? Can I attach parts from different packs to the basic character? Can I mix parts from Pack 1 and Pack 2? Are the Casual and Fantasy 3D Character Pro packs compatible? How do I handle character feet when using shoes? Can I use 3D Character FBX files in Unreal Engine 5? Are there example Blueprints? Can I use 2D Art Maker in Unreal Engine? Are Spine animations customizable? My 2D Minimal Character Maker face is missing or blurry. How do I fix it? Does the 2D Character pack include Spine source files? Do Layerlab assets contain any AI-generated art? What fonts are used in the assets? Can I use them commercially? Where are the PSD files in The Stone GUI kit? Can I use GUI assets in Figma? Why do images become pixelated when enlarged? How do I install Spine for 2D Character assets? Where can I find the asset usage guide? How do I fix materials in Unity 6? I purchased from itch.io but some preview images/files are missing. What do I do? What is Minimal Game Series? How do I get started with Minimal Game Series? Cat Wars shows placeholder text instead of the correct language. How do I fix this? How do I inquire about business partnerships? Do you offer discounts for bulk purchases? Can I commission a custom asset from LAYERLAB? How can I provide feedback or request new assets? What payment methods does layerlab.io (global store) accept? How do I get a refund for an asset bought on ko.layerlab.io? How do I get a refund for an asset bought on layerlab.io? Can I get a tax invoice or cash receipt for a Korean-store order? Can I re-download an asset I already purchased?