How do I request a refund for an asset?

Refund rules and request channels depend on where you purchased.

• Layer Store global: Review the current refund policy. Undelivered or unaccessed digital content, defective files, duplicate purchases or billing errors, and mandatory consumer-law cases may qualify.
• Layer Store Korea: Review the Korean refund policy. An item that has never been downloaded may be refundable within 7 days; defective files are reviewed separately.
• Unity Asset Store: Use Unity's official refund request guide.
• Fab, itch.io, GameDev Market, or another marketplace: Submit the request through that marketplace under its current policy.

For a direct Layer Store order, include the order number, product name, reason, and evidence of any defect when contacting support@layerlab.io. Do not assume one marketplace's deadlines or exceptions apply to another.