How do I get a refund for an asset bought on ko.layerlab.io?

Q: How do I get a refund for an asset bought on ko.layerlab.io?

For purchases made directly on the Korean store ( ko.layerlab.io ): Digital products are non refundable in principle, but under the Act on Consumer Protection in Electronic Commerce (전자상거래법 제17조) you can withdraw your purchase if both are true: Within 7 days of purchase, and The asset has not been downloaded even once If a downloaded file has an obvious defect or corruption, we'll review it and offer a replacement or refund. How to request: Members can request from Order History (주문 내역) ; or email support@layerlab.io with your order email and product name. Refunds are returned to your original payment method, typically within 3–5 business days. Not refundable: downloaded items, simple change of mind after download, or requests past 7 days.

Question

Accepted Answer

For purchases made directly on the Korean store (ko.layerlab.io):

Digital products are non-refundable in principle, but under the Act on Consumer Protection in Electronic Commerce (전자상거래법 제17조) you can withdraw your purchase if both are true:

Within 7 days of purchase, and
The asset has not been downloaded even once

If a downloaded file has an obvious defect or corruption, we'll review it and offer a replacement or refund.

How to request: Members can request from Order History (주문 내역); or email support@layerlab.io with your order email and product name. Refunds are returned to your original payment method, typically within 3–5 business days.

*Not refundable:* downloaded items, simple change of mind after download, or requests past 7 days.