I purchased the wrong asset by mistake. Can I get a refund?

Contact the store where you purchased as soon as possible and do not download or access the incorrect item. Approval is not automatic and follows that store's current refund policy.

For a direct Layer Store or Layer Store Korea purchase, send the order number, incorrect product name, intended product name, purchase time, and whether the file was accessed to support@layerlab.io. Duplicate purchases and billing errors are reviewable exceptions under the global store policy; the Korean store applies its published 7-day and download-status rules.

For Unity Asset Store, Fab, itch.io, or another marketplace, submit the request through that marketplace. LayerLab cannot approve or process an external marketplace refund on its own.